Shipping Policy

At Von Dutch Official, we are committed to getting your iconic streetwear and trucker hats to you as quickly and smoothly as possible. Our Shipping Policy outlines all details regarding order processing, delivery times, shipping costs, and tracking to keep you informed every step of the way.

Order Processing Time

All orders are processed within 1-3 business days of being placed. Business days exclude weekends and major holidays. Please note that processing times may be slightly extended during peak seasons (e.g., holidays, sales events) due to higher order volumes, but we will always aim to fulfill your order as promptly as possible. You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email once your order has been dispatched.

Delivery Timeframes

We offer reliable delivery options to ensure your items arrive in a timely manner. Delivery times are calculated from the date your order is shipped (not the date it is placed):
  • Standard Delivery: Takes 6-12 days from the shipping date. This option is available for all orders, regardless of destination.
  • Expedited Delivery: For urgent orders, we offer an expedited shipping option. Delivery time for expedited shipping is shorter than standard delivery—exact timelines will be displayed at checkout based on your location.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays (for international shipments), weather conditions, or carrier disruptions. We will not be held responsible for delays caused by these external factors.

Shipping Costs

Great news! We offer free shipping on all orders, with no minimum purchase requirement. There are no hidden shipping fees applied at checkout—what you see is what you pay for your items.
If you choose expedited shipping, the additional cost will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order is shipped, we will send you a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the status of your delivery by visiting the carrier’s website (the carrier information will also be included in the shipping confirmation email). If you do not receive your tracking number within 4 business days of placing your order, please contact our customer service team for assistance.

Shipping Restrictions

We currently ship to most countries worldwide. However, there may be a small number of destinations where shipping is not available due to local regulations or carrier limitations. If your location is not eligible for shipping, you will be notified during the checkout process.
Please ensure that your shipping address is accurate and complete when placing your order. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer. If you need to update your shipping address after placing an order, please contact us immediately—we can only make changes if the order has not yet been shipped.

Missing or Damaged Packages

If your package shows as delivered but you have not received it, please first check with family members, neighbors, or your local post office (as carriers may leave packages in secure locations). If you still cannot locate your package, contact our customer service team within 7 days of the delivery confirmation date.
If your package arrives damaged, please take photos of the damaged packaging and item(s) and contact our customer service team within 3 days of delivery. We will assist you in filing a claim with the carrier and arrange for a replacement or refund, depending on your preference.

Contact Us

If you have any questions or concerns about your order’s shipping status, please reach out to our customer service team at:
  • Email: service@vondutchsale.com
  • Address: 804 Stone Coal Branch Road, Mozelle Kentucky 40858, United States
We strive to make your shipping experience as seamless as possible, so you can start rocking your Von Dutch pieces without delay.