Customer Service Policy

At Von Dutch Official, we are dedicated to providing an exceptional shopping experience for every customer. Our customer service policy is designed to ensure transparency, convenience, and satisfaction—from the moment you browse our site to the delivery of your iconic Von Dutch pieces.

How to Reach Us

Our customer service team is here to assist you with any questions, concerns, or inquiries. We strive to respond promptly and resolve issues efficiently:
  • Email: Send us a message at service@vondutchsale.com. We aim to reply within 24-48 business hours.
  • Mailing Address: For correspondence, you can reach us at 804 Stone Coal Branch Road, Mozelle Kentucky 40858, United States.

Shipping & Delivery

We offer reliable shipping options to get your Von Dutch items to you quickly and hassle-free:
  • Processing Time: All orders are processed within 1-3 business days. Processing times may be slightly extended during peak seasons, but we will always keep you informed.
  • Delivery Time: Standard delivery takes 6-12 days from the date of processing. For urgent orders, expedited shipping is available for faster arrival—details will be provided at checkout.
  • Free Shipping: Enjoy free shipping on all orders, with no minimum purchase requirement. There are no hidden shipping fees applied at checkout.
  • Order Tracking: Once your order ships, you will receive a confirmation email with a tracking number to monitor your package’s journey.

Returns & Refunds

We want you to love your Von Dutch purchase. If for any reason you’re not satisfied, our return and refund process is simple:
  • Return Eligibility: Items must be returned within 60 days of delivery, in their original unused condition, with all tags and packaging intact. Final sale items are not eligible for returns.
  • Return Process: To initiate a return, please contact our customer service team at service@vondutchsale.com with your order number and reason for return. We will provide you with detailed return instructions.
  • Refund Processing: Once we receive and inspect your returned item(s), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the order.
  • Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or we made an error in your order. In such cases, we will provide a prepaid return label.

Payment Policy

  • Currency: All transactions on our website are processed in USD (United States Dollars).
  • Payment Methods: We accept major credit cards, debit cards, and other secure payment options as displayed at checkout. All payments are encrypted for your security.
  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. If you do not receive this email, please check your spam folder or contact our customer service team.

Product Inquiries

For questions about product sizing, materials, availability, or care instructions, please reach out to our customer service team. We’re happy to provide detailed information to help you make the perfect purchase.
At Von Dutch Official, your satisfaction is our priority. We continuously strive to improve our service and ensure that every interaction with our brand is as bold and memorable as our products.