Privacy Policy

At Von Dutch Official, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (vondutchsale.com) or make a purchase from us. By using our services, you consent to the practices described in this policy.

Information We Collect

We may collect two types of information about you: personal information and non-personal information.

1. Personal Information

This refers to information that can identify you individually. We collect this when you interact with our services, such as when you:
  • Place an order: Name, email address, shipping address, billing address, phone number, and payment details (e.g., credit card information).
  • Create an account: Username, password, email address, and other profile information you choose to provide.
  • Contact customer service: Information you share in your messages, including your name, email, and order details.
  • Subscribe to our newsletter: Your email address to send you updates, promotions, and brand news.

2. Non-Personal Information

This is anonymous data that does not identify you. We may collect it through cookies, web beacons, and other tracking technologies when you browse our site. Examples include:
  • Browser type and version, operating system, and device information.
  • Pages you visit on our site, the time and date of your visit, and the links you click.
  • Referral source (how you found our website, e.g., search engine, social media).

How We Use Your Information

We use your personal information for the following purposes:
  • Process and fulfill your orders: Including verifying payment, shipping your items, and sending order confirmations and tracking updates.
  • Manage your account: If you create an account, we use your info to maintain your profile, track your order history, and provide personalized service.
  • Respond to customer inquiries: Address your questions, concerns, or requests for support.
  • Send marketing communications: If you subscribe to our newsletter, we may send you emails about new products, promotions, and brand events. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.
  • Improve our services: Analyze user behavior (using non-personal information) to enhance our website functionality, product offerings, and customer experience.
  • Comply with legal obligations: Ensure we meet applicable laws, regulations, and legal processes.

How We Protect Your Information

We implement a variety of security measures to safeguard your personal information from unauthorized access, use, or disclosure. These measures include:
  • Encryption: Using secure socket layer (SSL) technology to encrypt sensitive data (e.g., payment information) transmitted between your device and our servers.
  • Secure storage: Storing personal information in encrypted databases with restricted access.
  • Regular security audits: Conducting periodic reviews of our security practices to identify and address potential vulnerabilities.
  • Payment security: Partnering with reputable payment processors that comply with industry standards (e.g., PCI DSS) to handle payment transactions securely.
While we take every reasonable step to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest level of protection possible.

Sharing Your Information

We do not sell your personal information to third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our business, under the condition that they only use your information to perform the services we request. These third parties include:
  • Shipping carriers (e.g., USPS, FedEx) to deliver your orders.
  • Payment processors to handle payment transactions.
  • Email service providers to send newsletters and order updates.
We may also disclose your information if required by law, such as in response to a court order, subpoena, or government request, or to protect our rights, property, or safety, or that of our customers or others.

Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use cookies to enhance your browsing experience, remember your preferences (e.g., language, cart items), and analyze site traffic. You can control cookies through your browser settings: most browsers allow you to block or delete cookies, but doing so may affect the functionality of our site (e.g., you may not be able to add items to your cart or log in to your account).

Your Rights

You have the right to access, correct, or delete your personal information that we hold. To exercise these rights, please contact our customer service team at service@vondutchsale.com with your request. We will respond to your inquiry within a reasonable timeframe.
You also have the right to unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will revise the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
  • Email: service@vondutchsale.com
  • Address: 804 Stone Coal Branch Road, Mozelle Kentucky 40858, United States