Refund Policy

At Von Dutch Official, we want you to be completely satisfied with your purchase. Our Refund Policy outlines the terms and conditions for requesting a refund, ensuring a straightforward and transparent process for all our customers.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:
  • Return Window: The request for a refund must be initiated within 60 days of the delivery date of your order.
  • Item Condition: The item(s) must be returned in their original, unused, and undamaged condition, with all original tags, packaging, and accessories intact. Items that have been worn, washed, altered, or damaged by the customer are not eligible for a refund.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email or order number, when requesting a refund.
  • Exceptions: Final sale items, customized products, and items marked as "non-refundable" are not eligible for refunds unless they are defective or we made an error in your order.

How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Service: Send an email to service@vondutchsale.com with the subject line "Refund Request ". Include your full name, order number, the reason for the refund, and clear photos of the item(s) (if applicable, e.g., for defective items).
  2. Receive Return Instructions: Our customer service team will review your request within 24-48 business hours. If approved, we will send you detailed return instructions, including the return address and any necessary labels (for eligible cases like defective items).
  3. Return the Item(s): Ship the eligible item(s) back to us using the provided instructions. Please retain the shipping tracking number for your reference, as we are not responsible for items lost or damaged during return shipping.

Refund Processing Timeline

Once we receive and inspect your returned item(s) to confirm they meet the refund eligibility criteria:
  • We will process your refund within 5-10 business days.
  • Refunds will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times (typically 3-5 additional business days).

Shipping Costs for Returns

  • Customer-Initiated Returns (Change of Mind): If you are returning an item due to a change of mind or sizing issue, you are responsible for covering the return shipping costs.
  • Defective or Incorrect Items: If the item is defective, damaged, or we sent the wrong item, we will provide a prepaid return label and cover all return shipping costs. Please include photos of the defect or incorrect item in your refund request to expedite the process.

Partial Refunds

In some cases, we may issue a partial refund instead of a full refund. This includes situations where:
  • The item is returned with missing tags, packaging, or accessories (but is still in unused condition).
  • The item has minor damage that does not affect its functionality (with customer consent).
The amount of the partial refund will be determined based on the condition of the item and will be communicated to you before processing.

Contact Us

If you have any questions or need assistance with your refund request, please contact our customer service team at:
  • Email: service@vondutchsale.com
  • Address: 804 Stone Coal Branch Road, Mozelle Kentucky 40858, United States
We strive to process all refund requests quickly and fairly, ensuring a positive experience even if your purchase doesn’t work out as expected.